KeysBite — Terms & Conditions (Final)

1) Acceptance of these Terms

By clicking “Accept”, creating an account, or using the Website, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Website.

2) What KeysBite does

KeysBite sells digital products directly to Users (e.g., game activation keys/codes, subscriptions, prepaid cards, and other digital goods). If we later enable third-party sellers, we will label such offers clearly and present any seller-specific terms at checkout.

3) Definitions (short)

• Account – your registered profile on the Website.
• Product – a digital good we sell (e.g., keys/codes).
• Order – your offer to buy a Product from KeysBite.
• Services – features we provide via the Website (account, checkout, delivery, support).
• Working days – Monday–Friday, excluding Romanian public holidays.

4) Using the Website (basic rules)

4.1. You must have legal capacity under your local law (generally 18+).

4.2. Do not upload unlawful/offensive content, spam or harass, interfere with the Website, attempt to bypass security or access others’ data, or misuse our or others’ IP (names, logos, trademarks).

4.3. We may show third-party links/ads. We are not responsible for third-party content or actions.

5) Technical requirements

A device with internet access, a modern browser with cookies and JavaScript enabled, and a valid email address.

6) Accounts

6.1. Register with accurate information (including a valid email). Keep credentials secure; you are responsible for Account activity. One Account per email.

6.2. The Account is digital content made available immediately; the statutory withdrawal right for the Account service does not apply once access is provided.

6.3. We process personal data as described in Section 24 and our Privacy Policy.

7) Orders, prices, taxes & fees

7.1. To place an Order, select the Product, complete checkout, and pay.

7.2. Prices may be shown exclusive of payment processing fees and any applicable VAT. Such amounts (e.g., Stripe processing fee and VAT where applicable) are itemized at checkout before payment.

7.3. Payments are handled by external processors; your bank/processor may add charges or FX fees.

7.4. For anti-fraud/security, we may hold an Order and request reasonable verification. If payment is rejected or verification fails, the Order may be cancelled and any charge reversed under Section 12.

8) Delivery of digital products

8.1. Delivery means making the key/activation code available to you (e.g., “View/Display Key” or similar).

8.2. Usual delivery: within a few minutes after successful payment. Long-stop SLA: not later than 72 hours, subject to anti-fraud checks.

8.3. Redemption instructions (e.g., for Steam/Epic/etc.) are provided where relevant.

9) Pre-orders (if offered)

9.1. You pay when placing the pre-order; delivery is on the stated release date (as updated by the publisher if it changes).

9.2. You may cancel a pre-order up to 3 days before release provided no key/code has been delivered.

10) Newsletter

With your consent, we may email promotions, new offers, and news. Subscription is free and you can unsubscribe at any time via the link in each email or by contacting us.

11) Consumer withdrawal for digital content (EU)

11.1. You have 14 days to withdraw from a distance purchase unless you request/accept immediate performance.

11.2. By clicking “View/Display Key” (or otherwise accessing the key/code) within the 14-day period, you expressly consent to immediate delivery and acknowledge you lose your statutory right of withdrawal for that Product.

12) Refunds — when they apply & how

12.1. If you have not accessed the key/code, you can exercise your 14-day withdrawal right (Section 11).

12.2. Independent of withdrawal, you may be entitled to a refund if:

• a) payment was rejected or failed;
• b) the Order was cancelled for security/anti-fraud reasons;
• c) the Product is defective or not as described, and a replacement cannot be provided;
• d) non-delivery within the SLA in Section 8.2 after you notify us and cooperate;
• e) a duplicate charge occurred;
• f) a pre-order was cancelled within the permitted window (Section 9.2).

12.3. If you withdraw only part of a multi-item Order, any non-refundable processor fee already incurred may not be returned where the processor does not refund it to us; checkout always itemizes fees before you pay.

12.4. Refunds are issued to the same payment method used for purchase whenever technically possible. We initiate approved refunds within 72 hours; bank/processor timelines may vary.

13) “Wallet” / account balance (feature not active)

We may introduce an in-site balance (“Wallet”) later. If enabled, it will be usable only on the Website, not withdrawable to fiat, and may have an expiry period shown in your Account. Until launched, this feature is not available and no Wallet funds are held.

14) User reviews (your content)

14.1. Users may post opinions/reviews under Products. You are responsible for your content.

14.2. Do not post unlawful, offensive, misleading, or infringing content. We may moderate/remove content that violates these Terms or the law.

14.3. By posting, you grant KeysBite a non-exclusive, worldwide, royalty-free licence (with sub-licensing) to use, host, store, reproduce, modify, and display your review in connection with the Website, until you or we remove it.

15) Intellectual property

The Website (software, design, text, graphics, trademarks) is owned by or licensed to KeysBite. No rights are granted beyond using the Website as intended. Do not copy, reverse engineer, or create derivative works except as permitted by law.

16) Prohibited conduct (examples)

Spam or abusive messaging; illegal/offensive content; attempting to access others’ data; interfering with security or normal operation; misusing KeysBite or third-party IP; fraudulent payments, chargeback abuse, or other unlawful activity.

17) Platforms & bans

Redeeming/using a key is subject to the rules of the relevant platform (e.g., Steam, Epic). To the extent permitted by law, KeysBite is not responsible for platform bans, restrictions, or loss of access that result from a user’s breach of that platform’s terms or policies. Always follow the platform’s rules.

18) Availability, maintenance & changes to the Website

We aim for continuous availability but may perform maintenance/updates. Temporary unavailability may occur. Features may evolve over time; such changes do not themselves amend these Terms.

19) Liability

19.1. The Website and Services are provided “as is” and “as available.”

19.2. To the maximum extent permitted by law: (i) we disclaim implied warranties; (ii) we are not liable for third-party failures (payment processors, networks, platforms); and (iii) our direct liability to you for a given Order, if any, is limited to the amount you paid for that Order.

19.3. Nothing here limits rights that cannot be excluded by law.

20) Account suspension/termination

We may suspend or close Accounts for fraud/abuse, security concerns, breach of these Terms, chargeback/card-misuse, or where required by law. You may request deletion at any time (we delete within 7 days of receiving your request, subject to legal retention duties). We may refuse a new Account if a prior one was lawfully closed for breach.

21) Support & complaints

Use our support channels or email contact@keysbite.com. Include order details, a description, and evidence (e.g., screenshots). We aim to respond within 14 days. If a complaint is accepted, we will replace the Product or refund per Section 12.

22) Changes to these Terms

We may update these Terms. We will notify you at least 14 days in advance (email and/or on-site notice). Updated Terms take effect on the indicated date. Continued use after that date means acceptance. If you do not agree, stop using the Website before they take effect. Changes to corporate/contact details may apply immediately.

23) Governing law & disputes

These Terms are governed by the laws of Romania. Mandatory consumer protections of your country of residence (if you are an EU consumer) remain unaffected. We prefer amicable resolution. EU consumers may also use the ODR platform: https://ec.europa.eu/consumers/odr/. Competent courts are those legally competent at the operator’s registered seat, unless mandatory law provides otherwise.

24) Privacy & Data Protection (GDPR)

Controller: Asavei D. Andrei PFA, CUI 51979435, Strada Teiului nr. 150, Cut, Neamț, Romania. Email: contact@keysbite.com

24.1 What we collect & why (lawful bases)

We process personal data only where a lawful basis applies:

• Contract (Art. 6(1)(b) GDPR): create/manage your Account, process Orders, deliver digital keys/codes, provide support.
• Legal obligation (Art. 6(1)(c)): invoicing, taxes, accounting, fraud reporting.
• Legitimate interests (Art. 6(1)(f)): website security, fraud prevention, service improvement, handling non-contract queries (balanced against your rights).
• Consent (Art. 6(1)(a)): newsletter emails; optional analytics cookies (if you enable them).

Typical categories: identification and contact data (e.g., name, email), account data, order and payment metadata (we do not store card details), device/technical data (IP/logs for security), communications/support history.

24.2 Who receives your data (processors/recipients)

We share data only as needed to run the service:

• Payment processor(s) (e.g., Stripe) for payment processing and fraud screening.
• Hosting/CDN/infra providers to serve the Website.
• Email service (transactional/support messages and newsletter, if subscribed).
• Customer support & anti-abuse tools (e.g., Google reCAPTCHA).
• Auditors/authorities where legally required (e.g., tax authorities, courts).

24.3 International transfers

If data is transferred outside the EEA/UK, we use safeguards (e.g., Standard Contractual Clauses) and additional measures where needed. Details available on request.

24.4 Retention

• Account and order records for the life of the account and per legal retention (e.g., tax/invoicing records up to 10 years or as required by law).
• Support tickets up to 3 years after closure (or longer if legally required).
• Newsletter data until you withdraw consent or your address bounces.

24.5 Your rights

You can access, rectify, erase, restrict, port, object (including to processing based on legitimate interests), and withdraw consent at any time without affecting prior processing. You may complain to the Romanian Data Protection Authority (ANSPDCP) or your local EU authority.

24.6 Security

We use appropriate technical and organizational measures (encryption in transit, least-privilege access, HttpOnly cookies, regular patching).

24.7 Automated decisions

We do not make decisions producing legal effects solely by automated means. Basic anti-fraud checks may be automated but do not solely determine outcomes.

24A) Cookies

24A.1 What cookies are

Cookies are small files stored in your browser that help the Website remember your session and preferences.

24A.2 What we use

• Essential cookies (no consent needed):
  • session (first-party): keeps you signed in and secures your account (HttpOnly, Secure, SameSite).
  • consent (first-party): remembers your cookie choices.
  • _GRECAPTCHA (third-party, Google): protects forms from abuse.
• Analytics cookies (optional): used only with your consent to understand usage and improve performance. Disabled by default.
• No advertising cookies are used.

24A.3 Your choices

At first visit you can Accept all, Reject all, or Customize (e.g., enable/disable analytics). You can change your choice anytime via Cookie Settings in the footer.

24A.4 Retention

• session: limited to your session or the minimal period necessary for authentication.
• consent: up to 12 months.
• reCAPTCHA/Google: per Google’s policies.
• analytics (if enabled): per the analytics provider’s limits (details shown in Cookie Settings before activation).

24A.5 Third parties

Some cookies are set by third parties when embedded services are used (e.g., Google reCAPTCHA, payment processors). Their policies apply in addition to this section.

24A.6 Updates

We may update this Cookies section to reflect changes in technologies or providers. Significant changes will be highlighted in the Cookie Settings page/banner.

25) Final provisions

These Terms are provided free of charge and can be saved/printed. English is the controlling language where translations differ. If any clause is held invalid, the remainder continues in force.